Striving for and continually attaining quality management and compliance excellence brings out the best in any organization. At Symbio Consults, our passion is helping complex industries to excel in every aspect of Business Excellence. We’ve helped many of the world’s leading organizations in putting up business excellence systems in place that provides 360-degree views of their value chains, starting with suppliers, customers, operations progressing through production performance to the shop floor and on to Customer.
Our team of senior consultants has unique distinction of having served on the board of examiners of the Malcolm Baldrige Performance Excellence Award, USA and also as lead examiner in various state awards for Excellence. We have deployed MBNQA in various medium and large scale organizations across the globe, which has helped our customers in establishing global business excellence standards in supporting their customer.
Baldrige is the most comprehensive management framework available. It enables leaders to understand all of the internal and external forces that drive their business; to prioritize, enhance, and improve what is critical to success; and to select the courses of action that achieve, increase, and sustain the best possible overall performance. In short, implementing the Baldrige Criteria guide organizations to do the right things, at the right time, and in the right way. Baldrige works for all types and sizes of organizations because it asks the questions that all high performing organizations consider and leaves the answers to those who can best determine them – the people who work in the organization. The knowledge gained promotes creativity and flexibility to order to deliver ever-improving value to customers and improve organizational effectiveness and capabilities.
Enterprise Business Excellence
The Baldrige Values include:
• Visionary Leadership • Customer-Driven Excellence • Organizational and Personal Learning • Valuing Employees and Partners • Agility • Focus on the Future • Managing for Innovation • Management by Fact • Social Responsibility • Focus on Results and Creating Value • Systems Perspective What are the benefits compared to other tools and management systems? Baldrige has a true systems perspective – it looks at all components of an organization with equal emphasis and focuses on how each part impacts and links with the others. It helps leaders align and integrate their leadership, strategy, customer & market focus, data analysis & knowledge management, workforce, and process management systems to produce the best overall results. Most other tools and management systems focus on one or a few of these components more than the rest. Other tools and management systems complement Baldrige and can provide more detailed guidance on ―how to implement than Baldrige does. Using Baldrige as your management system will help you determine which of these tools will most benefit your organization and when.
Baldrige works if: 1) Leaders and the organization have the willingness and ability to develop an organizational culture based on the 11 core values of high performing organizations defined by the Criteria. 2) Leaders and the organization are willing to commit to a long-term journey of continuous learning and improvement. The most popular and influential model in the western world is the one launched by the US government called the Malcolm Baldrige Award Model (also commonly known as the Baldrige model, the Baldrige criteria, or The Criteria for Performance Excellence). More than 25 countries base their frameworks upon the Baldrige criteria. The Baldrige model consists of practices that are incorporated into six Approach categories plus a Results category consisting of –
• Leadership
• Strategic Planning
• Customer and Market Focus
• Measurement, Analysis, and Knowledge Management
• Workforce focus
• Process Management
• Business Results The Baldrige Values include:
• Visionary Leadership • Customer-Driven Excellence
• Organizational and Personal Learning
• Valuing Employees and Partners
• Agility
• Focus on the Future
• Managing for Innovation
• Management by Fact
• Social Responsibility
• Focus on Results and Creating Value
• Systems Perspective
What are the benefits compared to other tools and management systems? Baldrige has a true systems perspective – it looks at all components of an organization with equal emphasis and focuses on how each part impacts and links with the others. It helps leaders align and integrate their leadership, strategy, customer & market focus, data analysis & knowledge management, workforce, and process management systems to produce the best overall results. Most other tools and management systems focus on one or a few of these components more than the rest. Other tools and management systems complement Baldrige and can provide more detailed guidance on ―how to implement than Baldrige does. Using Baldrige as your management system will help you determine which of these tools will most benefit your organization and when.